NetOptics

All products come with a One-Year Manufacturer's limited warranty. RMA repairs for products under a
Net Optics Warranty are provided free of charge (subject to terms of warranty). For Net Optics products where warranty coverage has expired, we will continue to provide complimentary technical support to guide you through the process, but will be required to charge for shipping, labor, and parts.

Obtaining an RMA


Once we have received your request (via phone, email, or online form), a Technical Support representative will provide any needed assistance and work with you to troubleshoot the issue reported. Should the problem require returning a Net Optics product, we will issue you an RMA number. From here, our process is simple:

Return Repair Process

• Return the unit back within 30 days, clearly marking the RMA number on the outside of the box. (Products returned to Net Optics without a valid RMA number, will be returned at the customer's expense)
• Email us the tracking number to: shipping@netoptics.com
• Upon our receipt of the product, we will provide resolution status within the next three (3) business days
• A Failure Analysis Report will be included in your return shipment and will detail how we resolved the problem with your return
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Advance Replacement (AR) Process

• In certain situations (such as DOA products within 30 days), Net Optics may choose to advance replace the product
• An AR Authorization form must be completed and secured with a purchase order or credit card
• A replacement unit will be sent prior to the faulty unit being returned
• Install the replacement unit and confirm that the issue has been resolved
• Package the faulty unit (in the shipping materials provided with the replacement) and return it to
  Net Optics
• Reference the RMA number on the outside of the package
• Ship the product back within 30 days to:

• Failure to return the product within the allowed time will result in billing for the full product price using the payment method outlined in the AR Authorization form
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Non-Warranty Repair Process

• A purchase order or credit card must be submitted to secure the RMA diagnostic fee. Currently, this is $150.00 USD for passive Taps, and $250.00 USD for iTaps, Director and intelligent devices.
• Once this has been completed, you will receive an RMA number
• Return the unit back within 30 days, clearly marking the RMA number on the outside of the box. (Products returned to Net Optics without a valid RMA number, will be returned at the customer’s expense)
• Email us the tracking number to: shipping@netoptics.com
• Upon our receipt of the product, we will diagnose to determine the fault
• We will contact you to provide the final repair fees required to fix the product
• Upon approval of the repair fees, a revised purchase order or authorization for credit card charges must be submitted. We will proceed to repair the unit ($150/$250 diagnostic fee will be applied toward the total cost of repair)
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• If you opt to not move forward with the repair fees, we will only charge the diagnostic fee and return the product to you

Net Optics is committed to providing quality networking products to our customers and building lasting relationships. If at any time, you have questions, please feel free to contact us at +1 (408) 737-7777.