Ensuring Your Success with Industry Leading Customer Service

Our Customer Service team works with all of the departments within Net Optics to provide our customers with first class service and innovative technology. We focus on building a strong, working relationship with customers so that we can guarantee your experience with the Net Optics family will be positive and productive from the first inquiry to following up after your order is shipped. Our team is your interface into all aspects of Net Optics: engineering, manufacturing, and marketing. Our leaders and team members support Net Optics' values and this is reflected in the daily contacts with our customers. By sharing individual values, everyone at Net Optics plays a role in providing its customers with unparalleled service and innovation in the marketplace. We ensure our customers will receive:

  • Respect
  • Responsive Attention
  • Quality and Product Value

Customer First Basics:

  • Response to phone or e-mail requests within 24 hours
  • Personal account representatives
  • Commitment to your business needs
  • Customized solutions for your network
  • You will be able to speak with a live representative between the hours of 8:00 a.m. to 5:00 p.m. PST, Monday through Friday.

Phone: (408) 737-7777 Fax: (408) 919-0146 E-mail: cs-support@netoptics.com Net Optics is committed to providing excellent products and service to our customers and building lasting relationships. We welcome your feedback at any time, either via the contact methods above, or our on-line Customer First Feedback Form.