At Your Service
At Net Optics, we place equal emphasis on offering world-class products and providing outstanding service. The Net Optics Global Service Organization is dedicated to achieving leadership in customer satisfaction. Since our start in 1996, the Global Service Organization at Net Optics has provided each customer with:
- Dedicated Account Representatives
- Dedicated Customer and Technical Support Specialists
The Account Representative serves as the customer liaison to get all questions answered in a timely fashion, whether it is a request to purchase products, a rush order, or help defining the right product for their architecture. Our Customer Service and Technical Support policies are designed to support a great customer experience, from the first inquiry to following up on your order. Net Optics offers technical support to all customers with their purchase. In addition, complimentary email and phone consultations for pre-sales technical questions about our products are also available. If you would like to order a custom product, your Account Representative will put you in immediate contact with our technical support team to determine if your request is possible. Since our in-house engineering teams design and manufacture all of our products, it is very easy for us to provide custom solutions, quickly. To inquire about or purchase Net Optics products: 408.737.7777
