Learn How Global Telco Company Virtualized and Secured their Vital Call Center Infrastructure!

For reasons of cost-savings, competitiveness and quality of offerings, Global Telecommunications Company ("The Telco") has made virtualization a top priority. Its economic advantages let the Telco focus more resources on creating and marketing popular new services and attracting new customers. The Telco is a leader in delivering broadband, video and other wireless, while being renowned for its reliability and leadership, marketing mobile-to-mobile calling to more than 80 million subscribers.

The Telco’s comprehensive virtualization strategy includes virtualizing all the servers that support a proprietary VoIP system developed by the company to monitor and record customer and support calls. The Telco now faced the challenge of maintaining five data centers, located in various geographies across the U.S., to support numerous call centers. This virtualized architecture encompasses more than 150 VMware ESX servers and 1600+ virtual servers.
 
The Telco already had a large investment in its physical tools that it wished to optimize for business reasons. So its virtualization strategy needed to include the ability both to monitor virtualized traffic and to leverage its current tool investment for cost-saving purposes.

By using Net Optics' Phantom Virtual Tap and Phantom HD, the Telco saves substantial cost—leveraging its physical tool investment to monitor and analyze VoIP call center traffic from hundreds of servers.