Net Optics Showcases High-Performance Intelligent Mobile Network Access Solution at Mobile World Congress
Net Optics to Demonstrate Solution for Providing Customer Service Assurance of Revenue-Generating Mobile Services
BARCELONA/MOBILE WORLD CONGRESS – February 15, 2010 – Net Optics, Inc. today announced the company will demonstrate the high-performance Net Optics Director Xstream data monitoring switch for mobile networks at Mobile World Congress. Net Optics will demonstrate how 100 percent traffic visibility combined with real-time service quality monitoring, analysis and alerts helps operators ensure the highest levels of Customer Service Assurance for revenue generating services over mobile networks. Net Optics will be at the show in Barcelona from February 15-18, 2010, in stand 1J37.
Customer Service Assurance (CSA) is the most critical part of any Customer Experience Management (CEM) strategy for the converging communications marketplace. CSA is the process of collecting customer usage information from all practical sources as close to the customer as possible, particularly on the network plane (elements, nodes, systems, and management databases). A CSA strategy uses this data to gain deep insight into customer behavior pertaining to the relationship of service quality with service uptake and service usage. The Net Optics Director Xstream solution enables mobile operators to gain 100 percent visibility into the network performance and security metrics that could potentially impact customer service assurance.
“Without an ability to measure the effectiveness of the services customers purchase, or to gain an understanding of how they work each time a customer accesses them, operators can only hope customers are getting what they expected,” said Bob Shaw, president and CEO of Net Optics. “The Net Optics Director Xstream enables mobile operators to deploy a comprehensive monitoring access platform to address increasingly complex network visibility, security and business continuity requirements.”
The Net Optics Director Xstream enables organizations to see more traffic with fewer monitoring tools, relieve oversubscribed 10G monitoring tools, share tools and data access among groups without contention and centralize data monitoring in the network operations center. Director Xstream allows a pool of 10G and 1G tools to be deployed across a large number of 10G network links, with remote, centralized control of exactly which traffic streams are directed to each tool. Unique to Director Xstream is TapFlow™ filtering technology, which enables organizations to select traffic of interest for each tool based on protocols, IP addresses, ports, and VLANs.
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